Funders and commissioners of all kinds want to hear about outcomes – how your organisation’s work improves people’s lives or helps them develop in some way.  You know it does, but can you prove it?  Do you have robust methods to measure and monitor the work you do with your clients and service users?

Many organisations have found they can use feedback from clients not just as evidence to put on grant application forms, but also as a way to let volunteers and staff know what a great job they’re doing.  It’s both encouraging and rewarding for them – which is especially vital for volunteers who give so much yet receive no payment for their time and care.

Keeping your service client-focused and innovative  means that getting ongoing feedback from your clients and service users is essential – and can be so much more meaningful than an annual satfisfaction survey.  Contact me to talk about how you can make monitoring fun!